I've been going to this salon for almost 5 years. The owner is very talented and knowledgeable. Over the years I have asked her to do many different things with my hair and she has always been sure to educate me about why something may or may not work on my hair. I appreciate that she doesn't just do something if she doesn't think it will turn out right. Even when something was incorrect through no fault of her own, she fixed it, no questions asked. Great customer service.